Returns & Refunds

Effective date: August 3, 2026

At Graphic Stands, every order is carefully prepared to meet the specifications selected at checkout. Because many of our products are custom printed or made to order, return eligibility depends on the type of product and the reason for the request.

Please inspect all packages and products promptly after delivery.

Custom-Printed and Made-to-Order Products

Custom-printed graphics, personalized products and made-to-order items are produced specifically for your order. These products are considered final sale and cannot be returned, exchanged or refunded because of:

A change of mind
An incorrect size, model or option selected by the customer
Artwork errors approved by the customer
Spelling, grammar, design or layout errors contained in the submitted artwork
Event cancellation or a change in event requirements
Minor colour differences between a screen display and the finished printed product
Reasonable variations associated with printing, fabric finishing, sewing or product manufacturing

Custom products remain eligible for assistance if they arrive damaged, defective, incomplete or materially different from the approved order.

Standard Unprinted Hardware

Standard, unprinted hardware may be eligible for return when all the following conditions are met:

The return request is submitted within 14 calendar days of delivery
The product has not been used, altered or damaged
All parts, accessories, instructions and carrying cases are included
The product is returned in its original packaging and in resalable condition
Graphic Stands has approved the return before it is shipped

Return eligibility is evaluated before authorization. A restocking fee of up to 25% may apply and will be confirmed before the return is approved.

Customers are responsible for return shipping costs for approved non-defective returns.

Products That Cannot Be Returned

The following products and charges are non-returnable or non-refundable unless the product is defective, damaged or incorrect due to an error by Graphic Stands:

Custom-printed graphics
Replacement graphics
Personalized or custom-configured products
Made-to-order hardware
Used, assembled, installed or altered products
Clearance, final-sale or discontinued products
Samples and colour proofs
Design, artwork preparation or prepress services already completed
Rush production charges
Expedited shipping charges
Products damaged through improper handling, assembly, installation, storage or use

Order Cancellations

An order may be cancelled only if production, order preparation or procurement has not started. Once an order has entered production, been custom printed, been prepared for shipment or been transferred to the carrier, it cannot normally be cancelled or refunded.

For orders requiring artwork approval, approval confirms that the customer has reviewed and accepted the artwork’s content, layout, dimensions and spelling. Once approved artwork enters production, changes and cancellations are no longer possible.

Hardware-only and rush orders may begin processing shortly after the order is placed.

Damaged Deliveries

Please inspect the shipping cartons when your order arrives. If visible damage is present:

Note the damage on the carrier’s delivery record whenever possible
Photograph the package before opening it
Photograph the shipping label, damaged carton, internal packaging and affected products
Keep all cartons and packaging materials until the claim is resolved

Report visible shipping damage to sales@graphicstands.com within 2 business days of delivery.

Do not discard the product or its packaging and do not ship anything back until you receive instructions from Graphic Stands.

Defective, Incorrect or Incomplete Orders

If your order is defective, contains the wrong product or is missing components, contact us within 5 business days of delivery.

Please include:

Your order number
The name of the affected product
A clear description of the problem
Photos of the complete product
Close-up photos or a short video showing the issue
Photos of the packaging and shipping label, when applicable

These reporting periods help us investigate shipping and production claims promptly. They do not limit any rights available under applicable law.

Artwork and Colour Issues

Customers are responsible for reviewing their submitted artwork and any digital proof provided before production.

Graphic Stands reviews artwork primarily for basic production suitability. This review does not replace customer proofreading and does not guarantee the accuracy of spelling, contact information, dimensions, image quality or design content.

Printed colours may appear different from colours displayed on a monitor because of screen calibration, lighting, materials and the printing process. Minor colour variation is not considered a defect.

If precise brand-colour matching is essential, please contact us before production to discuss colour references or physical proofing options.

How to Request a Return or Resolution

To request assistance, email sales@graphicstands.com with your order number and supporting information.

Do not return a product without prior written authorization. Approved returns will receive return instructions and the correct return address. Products sent without authorization or to an incorrect location may be refused.

Available Resolutions

After reviewing the request, Graphic Stands may provide an appropriate resolution, which may include:

Replacement parts
A replacement graphic
Reprinting the affected product
Repair or technical assistance
Exchange
Store credit
Partial or full refund

When a verified problem can be corrected with a replacement part or reprint, Graphic Stands will normally provide that solution first. If the problem cannot reasonably be corrected, another resolution may be offered.

Graphic Stands will cover reasonable return or replacement shipping costs when a verified issue was caused by a production error, an incorrect shipment or covered shipping damage.

Approved Returns

Approved returns must:

Be shipped by the deadline stated in the return authorization
Include all original components and accessories
Be securely packed to prevent damage in transit
Include tracking and adequate shipping protection
Be sent only to the return address provided by Graphic Stands

The customer is responsible for damage or loss occurring during an independently arranged return shipment.

Refund Processing

Approved refunds are issued to the original payment method after any required returned products have been received and inspected.

Please allow approximately 5–10 business days for Graphic Stands to process an approved refund. Your bank or payment provider may require additional time for the credit to appear.

Return shipping costs, rush charges, design services and other services already completed are not refundable unless the refund results from an error by Graphic Stands or is otherwise required by law.

Legal Rights

This policy does not exclude or limit any mandatory rights or remedies available under applicable consumer protection legislation or other applicable laws.

Contact Us

For return, damage or refund assistance, please contact:

Graphic Stands
Email: sales@graphicstands.com

Please include your order number in all correspondence so we can assist you as quickly as possible.